Mediation is where a mediator helps to try and fix a problem in a way that everyone can agree with.

Your family have the right to request mediation if you feel it would help with difficult conversations about your education and the extra support you may need.

A mediator helps with difficult conversations or disagreements by getting both sides together and helping people agree on a way forward. A mediator does not take sides. They don't work for the school or the local authority.

Why might my family and I use mediation?

You and your family might use mediation if there is a disagreement with the school that is hard to sort out. This could be because of a misunderstanding about something or different opinions about the support you get at school.

What happens at mediation?

As mediation brings together people who have a disagreement, you may be part of the meeting – but only if you want to be. The mediator will always listen to your views and ideas and include them in the discussion.

The people involved will meet with the mediator to discuss possible ways to solve the disagreement. The mediator’s job is to then make sure that everyone is listened to and given a chance to talk.

Mediation is confidential to the people who take part. The main aim is finding a solution that works for everyone.

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Need help to sort out a disagreement with the school?

My Rights, My Say can help you if you’re aged between 12-15 and disagree with the support you get at school. Find out more about mediation, other types of dispute resolution and how to use your rights.